PFM Footfall:
real-time Valuable insights in visitor numbers 

Queue management 

A queue management system is paramount for any retailer. Nobody likes queuing and this can cause great dissatisfaction amongst shoppers. Managing checkout lines is very important for multiple reasons, but mostly to keep your customers happy and keep them coming back. Customer satisfaction will be improved by efficiently utilising checkout staff. As a leading player in the people counting industry, we offer a cutting-edge system to take your queue management to the next level. 

We count in  

Over 35.000 shops

Over 30 transport hubs
450 shopping centres
More than 600 streets

Redefining customer experiences with real-time queue monitoring

Our people counting systems can help you manage high customer volumes and deliver excellent service at your location. Quantify queue demand and inform your staff in real-time. Placing people counting sensors in important spaces will count the number of customers being served and waiting to be served (including the time spent waiting). Smart algorithms combined with real-time footfall data can generate predicted queue volume. Once you have these insights, you can act accordingly and offer a smooth and fast shopping experience. 

Benefits of predictive queue management  

  • Allocate staff in the most efficient way to avoid overcrowding
    Improving the entry process and the checkout process will increase customer experience and customer loyalty in turn. The less time people have to queue, the happier they are and the higher the chance that they will visit again. In these tough times it is important to offer the best in-store experience as possible. Redeploy your staff to other parts of the store during quiet times to get the most out of your staff. 
  • Get important insights to improve profitability
    Once you know the number of shoppers leaving checkout queues and the average time spent in queues you can define optimal checkout queue lengths.  
  • Increase customer spend
    By creating a better shopping environment that does not involve standing in long lines, customers will come back more often and purchase more items overall. 


Make sure you have an active door policy in place to manage queues outside    

Our technology shows staff and customers the number of people in the store right now. An intuitive traffic light system shows you the real-time number of people inside via a screen at the entrance of your location. This shows whether or not it is safe for new customers to come in. A great benefit of an active door policy is that you do not need an extra employee at the entrance to manage occupancy. If there is important information, employees receive notifications via email, SMS and WhatsApp. 

Crowd control and valuable insights

The locations we count in

Because of the Coronavirus pandemic, limited visitor numbers are allowed in public areas. Our counting solutions can help you cope with these restrictions. At PFM we don’t work with ready-to-use packages and always offer a tailor-made solution. We always set up a plan of action applied to your specific location and wishes. We specialise in counting in 4 focus areas: shops, shopping centers, streets and stations. However, we also offer tailor made solution for other locations. Curious to see what we can do for your location? Contact us and we’ll have a look together.

Curious what we can do for your location?  

Avoid potential losses caused by long lines with the help of our counting solutions. Our solutions can be used in shops and shopping centres, but we are also specialised in counting in streets and stations. Don’t hesitate to reach out to us to discuss how we can overcome your queuing challenges.