PFM were approached by intu in 2016 to provide a more reliable solution for their extensive portfolio of centres. Interestingly they had a number of different suppliers at the time but were not really happy with any of them. PFM offered to complete an initial installation to prove our capability and demonstrate the quality of our systems and the backup service we offer. After successfully completing the initial trial were rolled our solution out gradually over a 12 month period. Being able to provide annual preventative maintenance support including a full system audit was a crucial element in the decision to move to PFM is it allows intu management to trust the data and concentrate on using it to manage performance.