Understand the customer journey and increase profit 

Knowledge is key

PFM offers retail analytic solutions that will help drive your sales conversion, marketing effectiveness and staff planning. The retail industry is becoming more complex and customer behaviour is constantly changing. By using people counting PFM provides valuable insights to help you understand what is happening inside your retail space. 

Our expertise and advanced counting techniques ensure detailed and accurate information on customer movement. Discover how long customers stay in your store, what route do they take and what the average spend is in your store. A profound understanding of your customers behaviour gives you the opportunity to adapt your strategy quickly, that enables you to make informed decisions supported by data to improve your store performance which is a powerful and smart competitive advantage.

Find out

  • What signage works
  • What type of display attracts the most customers
  • How to strategically position staff
  • Successful places for product displaying
  • How to improve sales performance
  • How to increase conversion
  • How to improve your customer service
  • How to improve store performance

RETAIL analytics to understand YOUR customers better


Our online platform, the PFM Retail Dashboard, enables you to access your data whenever and wherever you want. Easy to understand information enable our clients to improve store performance and layout, maximize sales potential and enhance efficiency in staffing.

Would you like to know more about our retail solutions and how we can help improve your store’s performance? Please contact our retail specialist, Xanthe Wilson,


At the beginning of this year we were approached by Norah, because they wanted to professionalize the business. The request towards PFM was therefore to install people counting systems in their nearly 50 stores (spread across the Netherlands) to gain more insight into conversion. Before the order was given for all stores, Norah first wanted to see what PFM could mean for Norah.

Case #2 LUSH

When PFM were first contacted by Lush they had already installed a competitors system in 20 stores but were not happy. We offered to initially replace these systems in order to prove the efficiency of our installation process and improve system accuracy by introducing up to date technology. PFM now provides systems including daily data management and web based reporting to Lush’s entire European estate.


PFM has been providing a footfall solution to Vision Express in the UK and Ireland for over 20 years. The number of stores covered has seen steady growth over this period to the current total of 350 stores. We are flexible in our approach to solutions provision. For Grand Vision we supply raw data directly onto the clients own BI system, which they use for reporting on store performance.


If you have any questions or you would like to know more about our retail solutions? Please contact me:

David Sturdy
Phone +44(0)7801 596445

David Sturdy
Phone +44(0)7801 596445